When most of our workforce went remote, it was confusing and taxing for users to know how to access different applications. For example, some apps required a VPN, while others could be accessed directly, causing a lot of frustration for our users.
Historically, organizations haven’t spent a lot of time worrying about applications that require a VPN connection versus those that don’t.. We know that IT leaders are bearing part of this burden — they’re finding themselves having to manage laptops and VPNs for an increasingly remote workforce.
Like many other companies, Cisco invested in VPN expansion in order to support employees working from home. In the Asia Pacific, Japan, and China region, we expanded the capacity including bandwidth and IP pools. In Europe, Middle East, and Africa, we found our overall capacity was good but needed additional resiliency. In the Americas, we increased resources at our San Jose campus and Research Triangle Park, North Carolina. We also made necessary changes to our VPN access points to automatically redirect and globally distribute traffic as needed.