The Future is CIAM: Insights from 200 APJ leaders

Over the last 36 months, we have witnessed an evolution in the way businesses deliver digital customer experiences. With more than half1 of customers now preferring to do most of their shopping online, organisations must re-evaluate how they engage with their customers and maintain relationships of trust.

The global shift to remote and hybrid working has also caused major disruption. As well as ensuring each employee has swift, universal access to the apps and tools they need to work, gaps in remote work security and the rising costs of managing data breach mitigation2 have created many new challenges for IT and Security leaders.

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