You score four tickets to the concert of the decade. Checkout is a breeze. Your child settles into their seat as the pilot announces an on-time departure. Both events occur without fanfare — and that’s a good thing.
Because when the opposite unfolds, the backlash is noisy, quick and costly. When downtime comes between you and your Taylor Swift ticket, the world immediately knows. When your child spends a rainy night in a strange city because their flight is delayed due to a system outage, it ruins your holiday — and the chances you’ll use that air carrier again.