As enterprise digital transformations proceed, organizations’ technology landscapes become increasingly complex – while the importance of keeping everything up and running becomes mission-critical.
As a result, organizational resiliency has become a key performance indicator for the IT organization. It must focus on resolving outages, ideally before they adversely impact the user experience.
Avoiding outages, therefore, becomes technical operations’ number one priority – even though the modern IT landscape is increasingly hybrid, and technology innovation is driving an inexorable increase in the pace of change.