Crisis can be a catalyst for innovation. The Covid-19 pandemic forced businesses to overhaul traditional operating models and adapt to a new environment. Confronted with rapid change, many businesses have raced to establish a digital-first operating model that connects employees, customers, partners and suppliers in a secure, seamless and trusted way.
Some organisations have struggled with this transition, while others have made faster progress and are already benefitting from their digital advantage. In its global survey of 750 C-suite executives, conducted between February and April 2021, Tata Communications reveals how organisations are progressing towards becoming digital-first organisations – and why the leaders are performing better than the rest.