IDC MarketScape: Worldwide Intelligent Automation Services 2022 Vendor Assessment

This IDC study represents a vendor assessment of the 2022 intelligent automation (IA) services market through the IDC MarketScape model. IDC first assessed this market in 2019. In the intervening two-and-a-half years, IDC research has shown continued expansion of the realm of intelligent automation as enterprises look to connect information systems and process automation to improve overall enterprise intelligence. Specifically, we have observed organizations investing in solutions to automate knowledge work and decision environments using a breadth of technologies beyond robotic process automation (RPA), including artificial intelligence (AI), optical character recognition (OCR), business process modeling (BPM), process and task mining, application programming interface (API) integration and management, event-driven monitoring, low-code development platforms, cloud, and enterprise applications.

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