Digital transformation is essential if you want your company to be more agile, innovative, responsive, and more customer-centric in a post-pandemic business environment.
When organizations are asked to identify their top priorities in terms of where they are making strategic investments, digital transformation is always at the top of their list. In 2018, Quadient surveyed its customers on the status of their document automation journey. Sixty-five percent intended to be primarily digital in the next 3 to 5 years. Yet, according to IDC’s 2019 Digital Transformation Executive Sentiment Survey, on average, only 3.7% of revenue is spent on digital transformation initiatives.