Customer Case Study: DANA Builds Resilience and Resolves Incidents up to 90% Faster With Splunk Observability

135 million Indonesians use DANA’s digital payment platform, making it one of the largest e-wallet providers in the country. Committed to delivering exceptional customer experiences, the company prioritizes availability and reliability for all of its services.

However, DANA’s existing monitoring stack lacked a dedicated tool for distributed tracing or application performance monitoring — the restricted view across its hybrid infrastructure and application layers critically hindered visibility. “We can’t improve something if we can’t measure it, and measurement relies on observability,” says Norman Sasono, chief technology officer of DANA. Sasono sought a solution that captures and monitors all data — not just samples — across all dimensions and domains of DANA’s technology environment.

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