Recent years have seen the company double its employee base and expand its business with a firm focus on IT services. As a sector leader, it recognised the need to leverage the latest technologies to enhance business productivity, manage costs and bring in greater employee and customer satisfaction.
Its main concern was controlling communication costs to its offshore locations – which had risen significantly with expansion. The company realised that standardisation could help deliver the communications solution it needed, and that economies of scale would enable it to secure the most cost-efficient deal.