2023 ecommerce report: Top challenges and opportunities


It’s been a tough few years for everyone. Drastic shifts in online buying behavior and increased pressure to drive revenue have forced ecommerce experts to evolve at an accelerated rate.

Customers aren’t just measuring your ecommerce experience against your competitors anymore; instead, they expect an experience on par with the best customer service across all industries—online and offline.

These changes left us curious: How exactly have ecommerce professionals needed to transform their initiatives? Which new challenges have made it harder to do their job effectively? And how can ecommerce leaders navigate this new environment to yield even greater success? We set out to discover the most pressing pain points and biggest opportunities for ecommerce professionals in 2023.

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